Terms & Conditions
Participants in our tour packages are encouraged to travel with an open mind, an active curiosity and thoughtful courtesy extended to others. We firmly believe that it is of the utmost importance to maintain a positive attitude towards the people of the host country, toward their culture and their way of life.
Lodging and meals, particularly those away from large metropolitan areas, may be quite different from what you are used to at home. Please enjoy them with a spirit of adventure, which is the reward of foreign travel.
El mensajero Egypt reserves the right to refuse service and/or terminate the participation of any tour participant whose health, mental condition or physical infirmity impedes the operation of the tour, or whose conduct is discourteous to others.
Reservations and Payment
Unless stated otherwise in your itinerary a deposit of $100 per person is due at the time of booking for individuals and $1000 per group of 15 or more. Final payment for all tour packages is due 65 days prior to the date of departure. We reserve the right to cancel any reservation in the event that full payment is not received by the due date, and assess appropriate cancellation charges.
Refunds and Cancellations
Penalties for cancellations received 60 days or more prior to departure are as follows: $150 per person per tour or tour extension; 59-45 days: 15% of total tour cost; 44-15 days: 22% of total tour cost; 14-7 days: 50% of total tour cost. If the cancellation is received 6 days or less before the date of departure, the registrant will be considered a "no show," resulting in NO REFUND being granted.
No refund is granted for unused accommodations, meals, or if cruise ships alter their itineraries. All cancellations must be made in writing and within 60 days from tour date.
Travel Insurance
Travel insurance is available for your needs. We strongly recommend and advise that you obtain travel insurance as soon as possible prior to traveling. Policies are available to cover loss or damage to luggage, medical emergencies that your regular insurance might not cover when you are overseas, travel interruption, trip cancellation and unforeseen expenses if you must to cancel your trip.
Documents
Final documents, vouchers, airfare tickets (if package is purchased as an air/land package) and general material will be forwarded to you approximately 2 to 3 weeks prior to the departure, provided final payment has been received.
Price Guarantee
Our prices are based on foreign exchange rates; however, should currency values change substantially prior to your departure, prices may be subject to change. The quoted rate will be confirmed at the time of booking. Once your deposit is received, your tour price is locked and guaranteed, so make sure you book early! If, however, for reasons beyond our control, such as changes to a flight schedule, any necessary or additional expenses arising, including any extra night accommodations, such expenses will be transferred directly to you.
Responsibility
El mensajero Egypt acts solely in its capacity as a consultant in making and securing all arrangements for transportation, sightseeing and accommodations for the tour concerned.
El mensajero Tours - Egypt does not own, manage, control or operate any transport vehicle, hotel, restaurant or any other supplier of services.
El mensajero Tours - Egypt shall not be held responsible for any wrongful or negligent acts or omissions by any supplier or other party not directly owned by zEgypt.com, or by the failure of any equipment operated by any such supplier or other party.
El mensajero Tours - Egypt shall not be liable for any loss, injury, or damage to person, property, or otherwise, in connection with any accommodations, transportation, or other services resulting directly or indirectly from any acts of God, incidents at sea, fire, breakdown of machinery or equipment, acts of government or other authorities, wars declared and undeclared, hostilities, civil disturbances, riots, thefts, pilferage, force majeure, default of any third parties, quarantine, medical or customs regulations, acts of terrorism, sickness, strikes, epidemics, criminal activity, or from any other causes resulting from insufficient or improperly issued passports, visas or other documents.
Neither zEgypt.com, nor any of its affiliates or subsidiaries, shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
El mensajero responsibility to passengers carried in vehicles and aircraft for transfers, excursions and tours is governed by the laws of the respective countries in which the tours take place and no other country. All claims are subject only to the jurisdiction of the courts of the country in which the cause of action arises.
The right is reserved to substitute hotels and cruise ships and to alter itineraries. The right is also reserved to cancel the tour prior to departure. If any tour is cancelled prior to its departure date, ? - Egypt is liable only for a refund of monies received by zEgypt.com.
El mensajero Tours - Egypt reserves the right to decline to accept or retain any tour participant should such person's health or general deportment impede the operation of the tour. At that point, a refund covering the unfinished part of the land tour will be made to such individual.
El mensajero Tours - Egypt accepts no responsibility for costs, which may occur as a result of a participant failing to secure adequate insurance coverage, which is highly recommended. Since penalties can be extremely high, we strongly recommend you purchase trip protection for the money you invest in such a trip.
El mensajero Tours - Egypt is not responsible for participants' visa or passport requirements, nor will a refund of unused services be made, nor for reimbursement of any additional expenditure if a participant is denied entry to a country for this or any other reason.
By embarking on his/her travel and by accepting the tickets and/or vouchers issued, the traveler voluntarily assumes all responsibility involved in such travel, whether expected or unexpected.
The receipt of your deposit and/or full payment will indicate that you have read and consented to these terms and conditions of your own free will.